Blogs

Introduction As we step into October, we are reminded of the importance of CyberSecurity Awareness Month, a time dedicated to raising awareness about the critical role cybersecurity plays in our daily lives. As a proud Cybersecurity Awareness Month…

National Fire Prevention Week (October 6-12) serves as an important reminder to communities across the U.S. of the need for fire safety and preparedness. For public safety answering points (PSAPs), fire departments, and emergency responders, this week is…

As fall approaches, communities across the country gear up for seasonal festivals, sporting events, and other large gatherings that draw in thousands of people. While these events bring excitement and celebration, they also present significant challenges for public…

As a former 9-1-1 professional who spent years in leadership roles, I know firsthand the unique challenges that Public Safety Answering Points (PSAPs) face every day. Balancing technology, people, and the urgent needs of our communities can be…

Labor Day marks the transition from summer to the start of a new school year and the return to regular work routines. This time of year also brings a significant increase in traffic as schools reopen and more…

As we approach Women’s Equality Day on August 26th, a day commemorated since 1971 to honor the certification of the 19th Amendment, we reflect on the strides made toward gender equity. The amendment, passed in 1920, granted women…

The recent CrowdStrike outage on July 19, 2024, has sent shockwaves through the cybersecurity community and beyond. This incident, triggered by a faulty Falcon update, caused a global crisis affecting 8.5 million devices and critical services. For Public…

Every four years, the United States sends an impressive contingent of athletes to the global summer games, typically ranging from 600 to 650 competitors. When you include coaches, medical staff, trainers, and operations/logistics personnel, the total number swells…

Managing large-scale public events presents significant challenges for cities, and for PSAPs, and can become a logistical nightmare without thorough preparation. During my time as a Communications Officer for the State of Utah, we often staffed extra dispatchers…