Allen, TX Police Department Amongst First In Nation to Enhance Its 911 Technology to Fight COVID-19

April 08, 2020

Allen Police Department Installs Carbyne’s c-Live Universe platform that connects callers to their 911 center via video and enables more effective communications and remote medical triage.

Carbyne’s c-Live Universe platform enables the call takers at the Allen Police Department, for the first time, to create a live, interactive environment that truly connects them to the callers.

To support the platform, Allen PD is now amongst the first in the nation to incorporate a medic team into their operations. The team, in return, can now use Carbyne’s platform to remotely evaluate patients via video and provide life saving instructions and support that can mitigate the spread of COVID-19.

In addition, the instant chat capabilities brings a new line of communication to those who are deaf or hard of hearing, as well as those who are too ill to speak. Carbyne’s platform also provides advanced location services which will enable a more accurate and efficient dispatch.

“The City of Allen values providing the highest level of customer service available to the community we serve.  As technology emerges that will facilitate increased service levels, we feel it is our duty to explore and implement the solutions that will provide significant benefits to our citizens and provide the tools needed by our personnel.  Carbyne’s solution, which provides 9-1-1 personnel with the ability to connect with callers using live video, was being explored prior to the emergence of COVID-19. With Carbyne’s assistance, this project was moved forward so that live video can be used for patient assessment by 9-1-1 personnel and trained paramedics in order to provide greater scene awareness for responding units.  We are pleased to have this tool available for use, not only during the current COVID-19 crisis, but for the variety of other situations where live video can make a difference.Shellie Taylor, Communications Manager

Amir Elichai, CEO and Founder of Carbyne, commented that his company was  delighted to bring the latest 9-1-1 technology to Allen, Texas. “ Times like these require progressive thinking and proactive approach. We are excited to join forces with Allen PD in their fight against COVID-19 and to assist residents in their community.”

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