Carbyne’s Platform to Support New Orleans OPCD in Fighting COVID-19

March 26, 2020

Orleans Parish Communication District (OPCD) has incorporated Carbyne’s c-Live platform to their 911 and 311 call centers to better handle emergency calls, as well as those related to coronavirus concerns.

OPCD is now able to integrate the flow of multiple streams of information (live video, instant chat, dynamic location, and more) to 911 and 311 call centers. In addition, OPCD and 311 call centers now have an EMT who can correspond with calls utilizing Carbyne’s live video stream to triage conditions, including those showing signs of the coronavirus, thus helping keep people with non emergency conditions out of the emergency rooms

Due to OPCD upgrading their current system to Carbyne’s c-Live platform, the City of New Orleans is able to reduce movement of people who are calling 911, resulting in a reduction of human interactions and busy emergency rooms, which minimizes the spreading of the virus. Municipalities are also able to monitor trends in COVID-19 related calls. 

Due to the fact that Carbyne’s platform is cloud based, OPCD was able to load the technology remotely and be ready in a matter of hours with zero interruptions to their existing emergency communication channels.

As Amir Elichai, CEO of Carbyne explained, “Carbyne was created to save lives – not only the public that needs help, but also the men and women in the front lines of helping people – doctors, nurses, firemen, police officers, paramedics, etc.  That mission is especially critical now. We are honored that OPCD chose Carbyne to upgrade their system and provide the best possible 911 communications to the City of New Orleans.” 

As expressed by Tyrell Morris, Executive Director of the Orleans Parish Communication District, “Thank you to Carbyne who are boots-on-the-ground with our heroes under the headset to bring video medical triage to our 9-1-1 center. This helps us ensure our first responders only get in harms way when it is absolutely necessary.”



Carbyne was founded in 2015  to save lives by minimizing response time and maximizing the efficiency of call-takers and first responders.  It is headquartered in New York  and has sales and support centers around the world.  Carbyne’s platform currently covers over 200 million people globally, available in over seven countries and manages over 4.5 million communications sessions a month.

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