June 07, 2020
Carbyne Staff

Governments around the world face the same challenge – when their citizens call for help from a mobile phone, they cannot locate them and thus cannot send help.  Even though 80 percent of emergency calls globally are made from mobile phones, citizens assume that when they call for help it will arrive automatically. Wrong. 

Panicked callers to 911 always get asked the same question  – “What is your location?”  In the midst of a crisis, speaking a simple address, if you even know where you are, takes precious time. After a verbal back and forth to confirm what you think is your location, you can be a full minute into your crisis. That’s too slow.

Globally, only about 10 percent of the world has a solution to this challenge, and it is not getting better fast. Even in the U.S. where device-based location is available across the country, the speed with which 911 centers get the caller’s location can vary widely.

“Network Location” versus “Device Based Location”: Many people are surprised to learn that when you call 911, it is not your carrier (ATT, Verizon, T-Mobile) who knows your precise location, but rather the operating system on your phone – typically Google’s Android or Apple’s IoS. In some countries the carriers have the capability to find you via Phase I or Phase II bidding, but this method of triangulation provides, at best, a football field’s precision and can take precious minutes. The location needs to come from your device automatically without the use of an App.

Carbyne built the most accurate and reliable Advanced Mobile Location (AML) Gateway currently available in the world, which includes both DataSMS and HTTPS pathways. Today, our gateway handles millions of calls per month using sensors (GPS, barometer, altimeter Wifi, Bluetooth) on the device. Carbyne also supplements the automatic location from the phone with a Carbyne Location Request to the phone via SMS or WhatsApp to ensure that every caller is covered, while also working closely with the carriers to ensure that, regardless of whether the citizen has a data plan or is connected to GPS, a location from the device still communicates with the ECC. In addition, Carbyne built a feature called Auto-Detect, which allows the location to arrive to a 911 facility in the fastest way possible – often before the call is even answered. We refer to it as: Accurate Location in Zero Seconds.

Callers know that in the worst moment of their life, help can never arrive too fast. With any emergency, we all know we need to know where.  The crucial factor is when. Understanding that accurate location is the foundation for any emergency management, Carbyne is offering its advanced location services at no cost to any country at any capacity around the world.

Mark Lopes is Vice President of Global Location Services at Carbyne.

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