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I remember the first time that I walked into my second dispatch center job. I had just moved across the country with my family to a different state. With 4 years in at my other center, I knew right away that everything looked different in my new center. I remember wondering why there were so […]

I love the energy of NENA events and this year was particularly electric. After a year with so much turmoil, demand, and stress the leaders and influencers of public safety were back in full force and it was something truly amazing. Here are my major takeaways from NENA 2021:   Gratitude and Authenticity First, I’d […]

(Estimated Read Time: 7 minutes) Emergency Telecommunicators answer the call during everyone else’s darkest hour, but who do they call during theirs? During my time wearing the headset, I wasn’t sure who to contact if I was having trouble dealing with the day to day stress on top of truly tragic emergency calls — and […]

(Estimated Reading Time: 3 mins) One of the most critical functions for a Public Safety Answering Point (PSAP) Director is securing funding. But let’s face it, most PSAPs needed real funding yesterday. Considering all of the innovation in the past decade — like the IoT, backend services and cloud native solutions — many PSAPs operate […]

Por Carbyne México Las emergencias pueden ser parte de nuestro día a día, como incendios, accidentes u otros percances que requieren una respuesta rápida de bomberos, policías o médicos. Para garantizarla, en 1968 nació el servicio del 911, un número único para atender reportes ciudadanos en Estados Unidos, que posteriormente fue adoptado por otros países […]

Governments around the world face the same challenge – when their citizens call for help from a mobile phone, they cannot locate them and thus cannot send help.  Even though 80 percent of emergency calls globally are made from mobile phones, citizens assume that when they call for help it will arrive automatically. Wrong.  Panicked […]

Por Carbyne México Al momento de escribir esta nota de blog hay en el mundo más de 5 millones de infectados por COVID19, siendo Estados Unidos de Norteamérica el mayor afectado con más de 1.6 millones de infectados y cerca de 100,000 defunciones. Desde el primer caso reportado, a inicios de noviembre, la pandemia ha […]

Por Carbyne México Las nuevas herramientas tecnológicas son aplicadas con mayor frecuencia a los servicios de emergencia y de seguridad pública en México, lo cual está definiendo un rumbo cada vez más marcado para contar con ciudades inteligentes. Tal es el caso del Centro de Comando, Control, Cómputo, Comunicaciones, Coordinación e Inteligencia (C5i) de Hidalgo, […]