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Technology is enabling better management of risks and crises: With nearly 10,000 people killed and more than 95 million affected, 2017 sadly marked a record-breaking year for natural disasters worldwide, ranging from Hurricane Harvey and the massive earthquake in Mexico to Hurricane Irma and the mudslides in Colombia. Unfortunately, 2018 is turning out to be […]

“Homicides, suicides, domestic violence, car crashes. For most people, it’s the stuff of nightmares. For busy 9-1-1 emergency dispatchers, it’s all in a day’s work.” That’s how Northern Illinois University described the challenges facing our nation’s emergency call handlers, who labor day in and day out to keep U.S. residents healthy and safe in the […]

State of Mexico, Mexico   THE EVENT On Thursday, November 28th, a violent gang fight erupted outside of a student dorm on a college campus in Mexico. Caught inside the lounge area at the front of the dorm were a group of 12 female students who immediately locked the doors and called the police. Unfortunately, […]

Every week or so, we hear of another planned PSAP consolidation. And… it makes total sense from a technological and economic standpoint. What’s behind all this? Before the Internet and the smartphone revolutions, the emphasis was on the call taker’s personal familiarity with the local environment – knowing the street names, and where the schools […]

The very first question that a 911 Call Taker will ask you when you call is “where is your emergency?” First responders can only help you if they know where you are. Unfortunately, location is the most challenging aspect of a 911 call…until now. Thanks to the proliferation of cell phones and iOT devices, we […]

Picture this: A young girl, walking down a dark alley, sees a figure following her from behind. Nervous, she clutches her handbag closer to her body and feels around for the pepper spray that she keeps in there. Unable to find it, her pace quickens until she is eventually running for her life. The dark […]

In the business of saving lives, every single second count. For emergency services and first responders, a traffic jam can be the difference between life and death. Every 911 Communication Center does its hardest to reduce the time it takes for first responders to arrive on the scene. In many cases, emergency services are slaves […]

CALL TAKERS IN THEIR PSAP’S How video technology impacts the public safety industry and helps save lives The world has changed. Video permeate every aspect of our lives and is a key component in many elements of public safety. CCTV, body cameras, and patrol cameras are just a few of the different ways that the […]

Public safety communications have not changed much since the first emergency call was made on 30th June 1937 in London. Back then, the 999 services only operated within 12 miles and wouldn’t cover the entire UK until 39 years later in 1976. However, the devices that we use to communicate with emergency services, be they […]