c-Live Universe

c-Live Universe

Over the top Solution. 

Deploys in Minutes!

Over the top Solution. 

Deploys in Minutes!

The c-Live universe platform is an over the top solution. System agnostic, Carbyne c-Live universe can be deployed within minutes (remotely) ON-TOP of any Call-Taking / CAD solution. The unprecedented ability to receive a caller’s location, live video chat, instant messaging and data sharing capabilities, dramatically reduces dispatch time, increases response efficiency, and ultimately saves lives. As its name indicates, the Universe infrastructure creates a unified, live environment that truly enables ECCs to connect to an incident, have better situational awareness, and stronger confidence in their decision making.

Location Accuracy

Location Accuracy

Location Services

Location is the most important information for telecommunicators. Carbyne c-Live Universe solution can generate accurate location for every emergency or non-emergency call from smartphones devices (No app is needed).  

Situational Awareness

Situational Awareness

Live Video Chat

The Live Video Chat option enables telecommunicators, at their discretion, to activate a video session with a caller (once accepted). Enabling better situational awareness, the video chat is a powerful tool to address incidents in which the caller’s communications are not clear. The video session can be blocked by the ECC at certain parts of the call and become visible when needed. The video session is one sided. At no point can the caller see the telecommunicator.

Enabling better situational awareness, the video chat is a powerful tool to address incidents in which the caller’s communications are not clear.

Enabling better situational awareness, the video chat is a powerful tool to address incidents in which the caller’s communications are not clear.

Accessibility

Accessibility

Instant Chat

Instant Chat provides the ability to open another channel of communications in case the caller is at danger and unable to speak. In addition, it is an effective tool to communicate with those who are deaf or hard of hearing. Unlike traditional Text-to-911 solutions who deliver in an irregular nature, instant chat is immediate and works like WhatsApp and other chat platforms.

Universe +

In addition to the Universe platform, Universe + brings additional capabilities to further enhance the ECC’s operations, such as “Auto Detect” and the ability to customize additional add-ons that can enhance ECCs operations. The core value of Universe + is the creation of the ultimate emergency network synergy.

Accurate Location in Zero Seconds

Accurate Location in Zero Seconds

Auto Detect

The FCC estimates that 10,000 lives could be saved a year if dispatch time was cut by a minute. The recommended way to achieve this is to get an accurate location in 5 seconds or less. Carbyne’s Auto Detect solution enables call takers to receive instant Advanced Mobile Location (AML) and a caller’s phone number with zero intervention by the call taker. This solution overcomes dated legacy location solutions – ANI/ALI phase 1 and 2 – that are poorly built for today.

Most call-handling platforms don’t leverage the positioning capabilities of mobile devices. This makes calls from those who don’t know where they are, or who are not at an address (lake, ocean, forest, etc), challenging to find.

Auto-Detect is an integral
part of Universe+

One Incident, Multiple Workstations

One Incident, Multiple Workstations

Incident Conferencing

It is the nature of work at an emergency call center that often telecommunicators need to share their incident with peers, dispatchers or directors in order to effectively manage an incident. Rather than hovering over each other’s shoulder or screaming across the room, the incident Conferencing feature enables two c-Live work stations to share their information, the call-taker that wants to gain access to the location, video, and chat on their workstation for any active event, just selects the call from the list that they want to join. This will orient the map on their workstation to that incident location and make the video and chat available to their workstation.

*available/priced independently

Increased Safety and Efficiency

Increased Safety and Efficiency

Field Responders Connection

c-Live is the only platform in the world that enables telecommunicators to connect field responders to a live video chat, instant messaging with a caller and share the caller’s exact location from the same platform. The Responders Connection on c-Live provides medics, firefighters and law enforcement officers with better situational awareness. So, as they enter the scene, they are fully prepared and ready to address the situation. Therefore, it dramatically increases their safety, improves response efficiency and ultimately provides faster and better care for the citizens at risk.

*available/priced independently

Command and Control

Command and Control

Global Incident View

The Global Events View is a map-centric, real-time, view of all the field activity in a given jurisdiction. Global Events View shows all incoming and active calls on the map. Calls can be answered from the map and free-form shapes can be drawn to create a geo-fence on the map where city cameras and other sensors are located (if the City IOT component is installed). This is a real commandand- control centric view of all emergency activity.

*available/priced independently

Making Sense of Smart Cities

Making Sense of Smart Cities

City IoT Interface

Many cities have made large investments in smart city technology, making a great deal of ancillary information possibly available. Usually, there is so much information that it is difficult to distill the potentially relevant pieces that might be helpful during an emergency. Using Carbyne’s Location Services, the relevant sensors can be shown in the c-Live Universe+ or c-Live Apex maps. The red dots that appear near the caller location shows available city cameras. Clicking on the red dot(s)
will launch a sensor feed window(s)

*available/priced independently

To view a detailed breakdown of all c-Live offerings by categories

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