APEX is the first cloud native call management solution that enables call takers to unify the flow of audio and data (video, chat, and map) into a single platform and, from the same platform, distribute the essential information outward to first responders and hospitals, faster than ever before.
Transforming call taking to communications management, Carbyne’s APEX provides emergency operations the tools to meet their residents’ expectations of what 911 should be. By centralizing life saving tools and live communications channels into a “one screen fits all” platform, it provides call takers and dispatchers the simplicity they need to manage complex incidents.
Transforming call taking to communications management, Carbyne’s APEX provides emergency operations the tools to meet their residents’ expectations of what 911 should be. By centralizing life saving tools and live communications channels into a “one screen fits all” platform, it provides call takers and dispatchers the simplicity they need to manage complex incidents.
The rise of COVID-19 amplified the need to obtain a caller’s location and for interactive communications channels in admin lines, more than ever before. As admin calls account for about 50% of calls to 9-1-1, it is crucial that life saving capabilities be provided to support admin lines, as well 911 calls. APEX is the world’s only cloud call management solution that enables NG 9-1-1 capabilities for any call 100% of the time.
APEX’s ability to send direct text messages to a caller and establish a secondary, secure path via instant, verified silent chat or video (patented) with no requirement of an app dramatically increases the call takers situational awareness and chances of saving lives. It is the ultimate drop call protection mechanism.
As call volume increases. the emergency call center operations require collaboration of one or more call takers, or a director, and conferencing becomes a critical component in any call management solution. Introducing up to ten conferencing options, APEX ensures that calls can be supported when needed most. The ability to hand over a call, join, or drop when needed means that your insight is brought in when needed most so dispatching can be done smartly and with confidence.
Multi-tasking is overwhelming in any call center. As call takers are forced to deal with more and more products that work in silo, it creates an overload of information and tools to process. By unifying all the essential life saving tools into a single platform, APEX clears the path for better information processing. Additionally, special capabilities like speech-to-text, means that one very daunting task is eliminated: typing. Therefore, your eyes are always on sight and not on the keyboard
The overwhelming 9-1-1 outages in recent years have demonstrated once and once again, the need for powerful, agile call management solutions that can adapt to unexpected surge in call volumes. Built on the most secure gov cloud environment and an advanced infrastructure, APEX is designed to flex with your operations so no caller is left behind and no call is left unanswered.
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The overwhelming 9-1-1 outages in recent years have demonstrated once and once again, the need for powerful, agile call management solutions that can adapt to unexpected surge in call volumes. Built on the most secure gov cloud environment and an advanced infrastructure, APEX is designed to flex with your operations so no caller is left behind and no call is left unanswered.
APEX was designed by call takers in every step of the way. Achieving simplicity in operation is key in order to provide the call taker with the comfort they need to operate. That is why, Carbyne’s APEX was chosen to be the call handling solution in the nation’s first full cloud native 911 center.
