Senior Professional Services Engineer (based in Mexico City)

As a Senior Professional Services Engineer you will be in charge of the design, implementation and deployment of Carbyne`s national real-time emergency communication platform, leading the most advanced public safety technology for emergency infrastructure. You will lead the on-boarding with national first responders word- wide, such as 911 in USA and South America.

As part of this diverse role you will be responsible for activities ranging from Pre-sale support to post sale deployments. You will be leading onsite installation and remote upgrades of Carbyne PBX and Call Taking platform and you will also play an important role in the customers’ site and system architecture by following Carbyne’s best practices and your strong technical experience.

This is an exciting opportunity for you to join a passionate team and will be able to innovate, influence, transform, inspire and grow within the Global Operations organization.

You will work closely with Sales and Marketing teams as well as with Product and Engineering ones to deliver your customers the best solution with professional experience.

Location: Mexico City.

Who we are?

Carbyne is an award-winning global Start-up company. We are developing a Real-time emergency communication platform, leading the most advanced public safety technology for emergency infrastructure, acting as the ultimate solution for NG911 (next generation 911). Our patented technology connects individuals in emergencies to emergency services worldwide via live video, audio (IP based) and accurate position (indoors), helping call takers analyze what is happening in real-time, provide accurate support, slash time to dispatch and ultimately save lives.

Join us, and create a better Now!

  You can learn more about us:

Carbyne -The Future of Public Safety

Closing our Round B -15M$ and joining Founders Fund portfolio

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Case study- Huixquilucan municipality in Mexico

Carbyn`s dynamic location- Live in Mexico City

Our Website

  • Proven knowledge and experience in networking and full knowledge of the OSI model and deep understanding of 1-7 Network Layers- must!
  • Deep understanding and knowledge in VoIP and Streaming Technologies such as: SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC
  • Strong understanding of Windows systems and internals: batch scripting, services, etc. (Linux-advantage)
  • Experience with configuring routers and firewalls (Cisco or Fortigate)
  • Knowledge with Proxy server.
  • Experience with Cisco PBX deployment and/or support – Big Advantage.
  • Project management experience – Demonstrated experience in Change Management projects
  • Highly organized and detail-oriented
  • Ability to drive results effectively for multiple projects and/or tasks simultaneously
  • Must be an outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently
  • Strong verbal and written communication skills, including the ability to interact with senior leaders.
  • Must possess high motivation, enthusiasm, and dedication to deliver results within strict time frames.
  • Fluent English- must!
  • Ability to travel up to 30% .
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