Professional Services Engineer | Carbyne

As a Professional Services Engineer you will be in charge of the design, implementation and deployment of Carbyne`s national real-time emergency communication platform, leading the most advanced public safety technology for emergency infrastructure. You will lead the on-boarding with national first responders in Latin America.

As part of this diverse role you will be responsible for activities ranging from Pre-sale support to post sale deployments. You will be leading onsite installation and remote upgrades of Carbyne PBX and Call Taking platform and you will also play an important role in the customers’ site and system architecture by following Carbyne’s best practices and your strong technical experience.

This is an exciting opportunity for you to join a passionate team and will be able to innovate, influence, transform, inspire and grow within the Global Operations organization.

You will work closely with Sales and Marketing teams as well as with Product and Engineering ones to deliver your customers the best solution with professional experience.

Location: Mexico City.

Who we are?

Carbyne is the global innovation leader in emergency collaboration technologies. Our technology unifies the flow of life-saving information to emergency call centers (ECCs) onto one simple platform. By using Carbyne’s innovative cloud-native tools like live video, instant chat, dynamic location and more, ECCs can now fully connect to an incident, sharing the information with emergency units, increase its response efficiency and ultimately save lives every day.

Our platform is being used in over eight countries around the world and we provide services to over 400,000,000 people in partnerships with companies like: Google, Cisco, Amazon and Microsoft. 

Come to make history with us!

  1. Proven knowledge and experience in networking and full knowledge of the OSI model and deep understanding of 1-7 Network Layers- must!
  2. Deep understanding and knowledge in VoIP and Streaming Technologies such as: SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC.
  3. Strong understanding of Windows systems and internals: batch scripting, services, etc. (Linux-advantage)
  4. Experience with configuring routers and firewalls (Cisco or Fortigate)
  5. Knowledge with Proxy server.
  6. Experience with Cisco PBX deployment and/or support – Big Advantage.
  7. Project management experience – Demonstrated experience in Change Management projects
  8. Highly organized and detail-oriented
  9. Ability to drive results effectively for multiple projects and/or tasks simultaneously
  10. Must be an outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently
  11. Strong verbal and written communication skills, including the ability to interact with senior leaders.
  12. Must possess high motivation, enthusiasm, and dedication to deliver results within strict time frames.
  13. Fluent English- must!
  14. Ability to travel up to 30% .
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