Project Manager | Carbyne
Description

Hi, we’re Carbyne. We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.

 

About the role

We're on the search for a project manager who will manage successful projects to ensure that our deployments are delivered on time and produce the desired results. In this role, you will be orchestrating all pre-sales activities and project-related activities, managing timelines and bringing the required resources to support the project's success (both from Carbyne and its partners). You will be responsible for the successful day-to-day relationship between customers, partners, and Carbyne and work with relevant team members to create any required documentation requests. You will be meeting the customer regularly, following up on their needs and expectations making sure they get the best possible service expected.

 

Here’s what you’ll be working on:

  • Oversee deployment projects from initiation to execution for assigned customers
  • Coordinate and work closely with partners and customers to ensure a successful sale and customer satisfaction
  • Effectively manage & communicate project tasks and commitments with the Carbyne team and other relevant stakeholders
  • Architect solutions in a collaborative manner and manage customer expectations, project schedules, and determine resource needs
  • Identify business development and "add-on" sales opportunities as they relate to specific projects
  • Create Statement of Work (SOW), RFPs, and pilot project plans
  • Lead internal, customer, and partner meetings to set expectations for all involved in the process
  • Identify and resolve project issues and risks
  • Establish, develop, and manage key relationships with partners and customers in the presale stage
  • Optimize and improve the work process and methodologies


Requirements
  • Proven experience in a similar position in a B2B SaaS company, managing an entire product lifecycle
  • Proven experience in working closely with R&D teams on product execution
  • Strong leadership, management, and organizational skills
  • Strong analytical and research skills - proven experience in using data and user research to glean customer insights, including directly interfacing with users
  • Proven ability to work with cross-functional groups and drive decision-making
  • Self-motivated with a hands-on approach
  • Ability to thrive in a fast-paced, start-up environment
  • Willingness to travel (domestically) 


Bonus points for:

  • Experience in Esinet and I3


What else we’re looking for:

We’re a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we:

Innovate. We think differently, and don’t lean on standard conventions.

Strive to be better. We’re always looking to improve. We define goals and measure ourselves against them regularly. 

Take ownership. We own our actions, complete our missions, and hold ourselves accountable for both. We care deeply about the success of Carbyne, our customers, our partners, and each other.

Are customer-first. We focus on making sure our customers are successful, and we build trust and practice full transparency at all times.


Benefits and perks - because you matter:

  • Comprehensive health insurance
  • 401k, matching up to 4% of your salary
  • 12 weeks of full payment for maternity leave
  • Unlimited vacation days
  • Competitive options plan
  • Reimbursement for internet and phone expenses
  • One-time budget for purchasing home office settings
  • Reimbursement for commuter expenses (if you work in the office)
  • Unlimited Udemy courses
  • Meal plan ($13/day)

 

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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