CRM Manager | Carbyne
Description

Hi, we’re Carbyne. We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, at the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.

 About the role:

The CRM Manager is a hands-on position. It is responsible for the design, configuration, and implementation of Salesforce.com (SFDC) and supports the company's business strategies and objectives. This role provides Salesforce implementation services, technical consulting to relevant business units, business users, and technical associates.

Responsibilities

  1. Hands-on maintain and support custom objects, fields, user roles, profiles, workflows, email templates and applications.
  2. System implementation and daily support to CRM users.
  3. Ensure Salesforce data integrity.
  4. Produce project management documentation, such as project plans/timelines, project requirements and acceptance criteria, status reports, budget reports and resource utilization reports.
  5. Work closely with business leadership, business analysts, outsourced partners, and other key stakeholders in the design, configuration & build of SFDC.
  6. Participates in cross-functional teams that address strategic business issues involving CRM.
  7. Guide the team in translating requirements into Salesforce configuration, identifying where custom development/integration may need to occur.
  8. Act as a Subject Matter Expert in the discovery and investigation of critical production problems as required.
  9. Manage Salesforce releases. understand “What’s coming (and when)”. Present the new features to the relevant users & training.
  10. Support the deployment of legacy business applications such as CPQ, project management and other applications.
Requirements
  1. Salesforce Administrator Certification.
  2. 3+ years of experience implementing, configuring or administering Salesforce.com, knowledge and understanding of the Salesforce.com platform, ecosystem, and best practices
  3. Ability to coordinate with internal and external SFDC professional resources to provide solution suggestions and constructive feedback
  4. Experience documenting and analyzing processes, procedures, and/or policies
  5. Proven ability to understand business needs and translate them into processes that scale
We use cookies to give you a better user experience. To find out more visit our Terms and Conditions. By your continued use of this site you accept such use. Accept