Business Development & Technology Manager | Carbyne

The Technology & Business Development Manager will report directly to the UK Vice President of Business Development of Carbyne, a fast-moving, New York-based company that is looking to transform emergency response across Europe. The functional report will be to the Vice President of Global Operations based in Tel-Aviv. Following the growth across the US, Mexico, and Israel the company is launching its operation in the UK. 

The Technology & Business Development Manager will be responsible for managing a group of activities that combines both technical and Sales & business operations capabilities. This individual will assist the UK Vice President in maintaining relationships with customers and business operations/development. 

As part of their business responsibilities, the Technology & Business Development Manager is required to work with our technical, product and engineering team for the purpose of understanding the product at a technical level and development of new products. This individual should be comfortable working in a technical environment and will be required to explain the Carbyne product and the requirements for integrating with UK clients, following training from the Global Carbyne team. 

Location: Central London, the heart of Westminster

Key Responsibilities: 

Client liaison and Pre-sale support (80%):

  1. In-depth knowledge of company products, technology, and value proposition.
  2. Understanding customer needs and requirements across the emergency services and translate them into the best solution that addresses their needs.
  3. Own the response to RFIs and RFPs process
  4. Prepare and deliver technical presentations explaining Carbyne products and functionality.
  5. Identify potential business opportunities with existing and new customers
  6. Work closely with technical development and architecture teams to translate business needs into effective solutions
  7. Supporting the implementation of pilots and conducting product demos.
  8. Manage and assist in the development and revisions of training materials and onboarding tools 
  9. Providing professional training and mentoring for partners
  10. Inform and instruct users on new products, features, and best practices.
  11. Manage and assist in the development and revisions of training and onboarding materials.
  12. Attending public safety and government technology events, such as conferences, on behalf of Carbyne
  13. Providing professional training and mentoring for partners

Business Processes (20%):

  1. Be the right hand of the UK Vice President and help to build company best practices and procedures
  2. Assist in building operational capability in the UK and Europe


In an emergency situation, the minutes between a call to emergency services and the arrival of first responders can be amongst the most critical in a person鈥檚 life. For call handling and dispatch services, the time and accuracy of emergency response can be the difference between success and failure.

We live in a world where the primary mode of communication has shifted from landlines to cell phones to mobile computing devices. However, when we use our mobile devices to call 999, we are held back by the limitations of legacy call handling technology. Callers must verbally relay their location and condition to call handlers, which is often inaccurate or unknown. Dispatch services must then make decisions based on imperfect information, resulting in first responders being sent to incorrect locations or deployed in a suboptimal way.

Carbyne was created to solve this problem by building the omnichannel emergency service. Everyone accepts the ubiquity of mobile devices, but as additional sources of data become available, such as drones and sensors, emergency services will benefit from the integration of this data to communicate and make more informed response decisions.

  1. At least 4 years of experience in a similar position, working with complex SaaS products (preferably in a fast-paced and ambitious work environment).
  2. A degree or professional qualification are desirable particularly in Software Engineering / Communication Engineering/ Electrical Engineering. Alternatively a record of experience that demonstrates capability and credibility at a comparable level.
  3. Proven technical knowledge in IP networking.
  4. Architecture knowledge in Cloud services
  5. Experience in managing the sales process, technical and commercial view, building proposals, response to tenders and project implementations.
  6. Ability to present complex technical information to non-technical audiences
  7. An understanding of government data management, accreditation and assurance- a big advantage
  8. Strong customer-facing approach & presentation skills.
  9.  A Team player, self-motivated and able to technically lead a project throughout its lifecycle.
  10.  Excellent verbal and written communication skills.
  11. Background in blue light/ Public Safety- a big advantage
  12. Architecture knowledge in Cisco collaboration- a big advantage
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