Solutions Engineer | Carbyne


Hi, we’re Carbyne. We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.


About the role

We're on the search for a Network Engineer to join our Global Operations team and perform network engineering for our clients: national first responders systems (911) and governmental sectors worldwide. In this role, you will be a part of the integration and implementation process for our innovative public safety products in a variety of deployment schemes, and ensure that our customers receive the highest level of service 24/7. This is a remote role, which means you can work remotely from anywhere in the USA.

  • At least 3 years of experience as a Solution Engineer or equivalent, within critical-service industries (i.e. with high SLAs)
  • Experience with AWS VPC, Transit Gateway and Direct Connect
  • Experience in planning, designing, implementing and operating an Enterprise IT network environment and data centers network (LLD)
  • Hands-on configuration and operational knowledge of Fortinet Firewalls, Cisco switches, and routers, etc.
  • Experience in building and designing rack/cabinet/cage construction
  • Experience with WAN, LAN, BGP, OSPF, MPLS, IPv4 / v6, etc
  • The ability to perform production system and home system upgrades and carry out debug sessions independently to a mission-critical live system
  • Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently.
  • Ability to work in a high activity/fast-paced environment with the ability to handle ambiguity, juggle many tasks at once, and quickly shift from one situation or task to another
  • Ability to travel when necessary
  • Ability to document, diagram and present information, with experience in Visio/

Bonus points for: 

  • Experience working with the public safety customers
  • Experience with Esinet 
  • AWS solution architect certification 
  • SD-WAN planning, design, implementation and operations experience
  • Cisco, AWS, Palo Alto, Checkpoint and VMware certifications
  • AudioCodes Mediant Gateway certification (M2K, T1, CAMA, SIP, etc.)
  • Knowledge of and experience in network monitoring and optimization tools
  • Ability to generate and maintain deployment procedures, best practices, and guidance
  • Knowledge in SIP including VoIP technologies

What else we’re looking for:

We’re a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we:

Innovate. We think differently, and don’t lean on standard conventions.

Strive to be better. We’re always looking to improve. We define goals and measure ourselves against them regularly. 

Take ownership. We own our actions, complete our missions, and hold ourselves accountable for both. We care deeply about the success of Carbyne, our customers, our partners, and each other.

Are customer-first. We focus on making sure our customers are successful, and we build trust and practice full transparency at all times.


Benefits and perks - because you matter:

  • Comprehensive health insurance
  • 401k, matching up to 4% of your salary
  • 12 weeks of full payment for maternity leave
  • Unlimited vacation days
  • Competitive options plan
  • Reimbursement for internet and phone expenses
  • One-time budget for purchasing home office settings
  • Reimbursement for commuter expenses (if you work in the office)
  • Unlimited Udemy courses
  • Meal plan ($13/day)


Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Note: We’re unable to sponsor employment visas at this time.

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