Product Manager | Carbyne

Hi, we’re Carbyne. We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, at the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.


 About the role:

As a Product Manager at Carbyne, you will be responsible for the entire life cycle of the product and will work with engineering, design, customers, and other internal stakeholders to execute Carbyne’s vision. You will identify opportunities, create and execute on the product roadmap, as well as define, scope, and work with developers to make your ideas come to life. Our perfect candidate brings a blend of business vision, technical knowledge, and focus on execution. We are building something that will have a material impact on people and save lives. We are in a rapid phase of growth and looking for someone who thrives in a fast-paced environment and loves building things that matter.


What you’ll be working on:

  • Lead Carbyne's efforts to develop innovative product solutions that meet the needs of the market
  • Synthesize feedback from customers, competitors, partners, and market trends to create business problem statements for new and existing products and services
  • Collaborate with other product managers, marketing, and pre/post-sales teams to achieve product success
  • Handle customer and market discovery, requirements gathering (MRDs and PRDs), and regulations
  • Create user stories, refine requirements, and work with engineering teams to create software
  • Work with cross-functional teams to launch the software that was created
  • Own the product roadmap, use case prioritization, and feature definition.
  • 3-5 years of experience as a Product Manager in a SaaS company.
  • Bonus: experience in managing Products in the field of Communication, Telecommunication, UCaaS, CCaaS, CPaaS, other collaboration products, data and analytics, and/or APIs
  • Action-oriented with an ability to leverage collaboration skills and initiative to get things done
  • Experience in Agile development methodology
  • Experience in managing multiple stakeholders, both internal & external
  • Willingness to travel for client visits
  • Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner
  • Ability to build relationships and influence outside of authority
  • Fluency in English, verbal and written 


What else we’re looking for:

We’re a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we:


  • Innovate. We think differently, and don’t lean on standard conventions.
  • Strive to be better. We’re always looking to improve. We define goals and measure ourselves against them regularly. 
  • Take ownership. We own our actions, complete our missions, and hold ourselves accountable for both. We care deeply about the success of Carbyne, our customers, our partners, and each other.
  • Customer First. We focus on making sure our customers are successful, and we build trust and practice full transparency at all times.
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