Head of Enterprise Sales | Carbyne
Description

We're looking for an experienced leader to lead our Central US Enterprise business segment who lives the Carbyne Magic and has a proven track record of leading Enterprise sales teams. As Head of Enterprise Sales, you will be responsible for bringing your strategic vision and innovative approach to expand the Enterprise sales teams responsibility for selling all of our products to this segment. Reporting to the CEO, you will play a key role in generating new revenue, leading your team, improving the sales process, and creation of efficient programs that deliver high rep productivity in a model that allows us to scale quickly with success.

  • You should feel comfortable leading a two tier distribution Sales team who is focussed on selling a platform or SaaS, experience with Contact Centers, Messaging, Call Tracking and other communication solutions even better !
  • You have experience building large teams, running all monthly forecasting, and can support fiscal planning and revenue tracking for all major accounts in the region.
  • You have 10+ years of Sales leadership experience, at least three of those years leading two tier distribution teams.

If you have an action demeanor and are excited by the idea of quickly scaling, this is a rare opportunity to join a results-oriented, fast-moving, transparent, leadership team and company while engaging with some of the best partners in every geography in the world.

Reports to: CEO

Based in: USA (NYC - Bonus) - We employ diverse talent from all over the world and we believe great work can be done anywhere around the world. Carbyne offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

Key Responsibilities:

  • Build, develop and retain a hard-working account executive team that cultivates trusted-advisor relationships with prospective customers at all levels (developer to c-suite).
  • Lead the development of a repeatable and scalable client success methodology.
  • Develop and drive the account planning process for our top strategic accounts that results in deeper relationships and continually greater use of our offerings.
  • As a principal customer advocate, develop strong internal relationships with Carbynesales, marketing, product development, support and finance to solidify support for our existing and potential new customers
  • Working across Twilio, align on and execute strategies to constantly improve client satisfaction, reduce customer churn and successfully expand our relationships and revenue.
  • Drive use of product, support, sales force automation, funnel management and prospecting tools to provide strong analytics and solid visibility in your team's execution.

Who we are?

Carbyne is the global innovation leader in emergency collaboration technologies. Our technology unifies the flow of life-saving information to emergency call centers (ECCs) onto one simple platform. By using Carbyne鈥檚 innovative cloud-native tools like live video, instant chat, dynamic location and more, ECCs can now fully connect to an incident, sharing the information with emergency units, increase its response efficiency and ultimately save lives every day.

Our platform is being used in over eight countries around the world and we provide services to over 400,000,000 people in partnerships with companies like: Google, Cisco, Amazon and Microsoft. 

Come to make history with us!

Requirements
  • WEAR THE CUSTOMER'S SHOES: 10+ years of sales leadership experience and 3+ years in two tier Enterprise sales leadership with SaaS, IaaS, PaaS or consumption based technology experience where customer relationships are dependent on technical performance.
  • EMPOWER OTHERS: Ability to evaluate teams, develop and reshape them as necessary while mentoring and encouraging them to drive continually improving results through strong leadership.
  • BE INCLUSIVE: Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels.
  • DRAW THE OWL: Bring data driven methodology and quantitative analytical skills, including pipeline management and forecasting.
  • BE AN OWNER: Model our core values and attributes; invest in the success of your team, and create a meaningful experience for our people.
  • RUTHLESSLY PRIORITIZE: Project management, planning and organizational skills.
  • A bachelor's degree and prior work related experience or equivalent.
  • Bonuses -- experience with any or all of the following:
  • Communications technology
  • Developer driven customer relationships
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