Head of Enterprise | Carbyne

Hi, we’re Carbyne. We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.

Here’s what you’ll be working on:

  • Build the Enterprise sales group in Carbyne’s US organization 
  • Develop the strategic roadmap in relation to Enterprise market trends, customer needs and product value differentiation 
  • Understand existing use cases and identify new use cases through market research, prospect discussions, and customer engagements 
  • Build a GTM plan inclusive of HR, sales, marketing, product development, and customer success
  • Be responsible and accountable for quarterly and annual revenue targets, including new customers, net new revenue, and existing account growth
  • Maintain industry leading KPIs including average net dollar retention and customer renewal rates
  • Build our channel team to enable partner programs in specific regions for enterprise 
  • Help customize Carbyne’s customer academy, training and certification for enterprise
  • Retain industry leading customer NPS scores, with participation from the entire enterprise team
  • Foster competitive, respectful, and energetic working relationships within the enterprise team as well as cross-departmentally 
  • Proven leadership experience within the enterprise vertical 
  • Working background and understanding of an enterprise SaaS sales organization 
  • Ability to grow revenue with a predictable and scalable process
  • Excellent leadership, communication, organizational and presentation skills
  • Efficient time management and problem-solving skills
  • Customer-first mindset focused on unique value solving business challenges
  • Strategic operational skills with the ability to also be creative in specific situations 
  • Understanding of how to adapt to an ever-changing technological landscape

What else we’re looking for:

We’re a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we:

  • Innovate. We think differently, and don’t lean on standard conventions.
  • Strive to be better. We’re always looking to improve. We define goals and measure ourselves against them regularly. 
  • Take ownership. We own our actions, complete our missions, and hold ourselves accountable for both. We care deeply about the success of Carbyne, our customers, our partners, and each other.
  • Are customer-first. We focus on making sure our customers are successful, and we build trust and practice full transparency at all times.

Benefits and perks - because you matter:

  • Comprehensive health insurance
  • 401k, matching up to 4% of your salary
  • 12 weeks of full payment for maternity leave
  • Unlimited vacation days
  • Competitive options plan
  • Reimbursement for internet and phone expenses
  • One-time budget for purchasing home office settings
  • Reimbursement for commuter expenses (if you work in the office)
  • Unlimited Udemy courses
  • Meal plan ($13/day)

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Note: We’re unable to sponsor employment visas at this time. 

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