Solution Architect | Carbyne

Hi, we’re Carbyne. We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.


About the role

The Solution Architect position is a technical role responsible for providing guidance and consulting for client-facing solutions leveraging Carbyne’s call handling systems in a variety of operational schemes in both government and private sector use cases. 

As a Solution Architect at Carbyne, you will be responsible for assisting the sales cycle as well as the operations department by designing end-to-end solutions including Carbyne’s products as well as integrations with 3rd party solutions.

You will participate in both pre-sales services and delivery activities on strategic engagements for clients and with partners to provide optimal and comprehensive solutions; write technical specs, systems, and flow diagrams; and collaborate and perform research for different technologies and solutions together with our R&D and CTO departments.

You will work independently, within a small technical team, and with a global technical team in delivering the appropriate solution to Carbyne’s customers and partners. You will also work closely with our sales, marketing, product, and engineering teams to deliver the best solution to our customers. You will participate in internal projects that help scale the group, implement best practices, and improve our methodology and quality of integrations.

You will join a passionate team and will be able to innovate, influence, transform, inspire, and grow within the Global Operations organization.


Here’s what you’ll be working on:

  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems (leveraging Carbyne’s cloud solution with customers’ existing architecture and according to local regulations)
  • Assist Carbyne’s regional partners with scoping complex deployment solutions, which typically involve multiple products, networks, and complex integrations with client applications/systems
  • Work with our sales team on new opportunities to understand customer objectives and provide continuity for architecture and roadmap exercises, including technical specs, build of materials, and detailed architecture diagrams and flows
  • Prepare model RFPs and responses to customer RFPs
  • Perform research on different technologies or other vendor solutions in the context of client requirements for integration
  • Provide thought leadership and ensure that customer engagements are aligned with Carbyne’s implementation best practices
  • Provide hands-on assistance with the detailed design and implementation approach of selected engagements
  • Demonstrate product and technical leadership on Carbyne’s projects with customers and partners
  • Assist delivery teams with deploying technical solutions, developing code, and resolving technical issues as required

  • Architectural mindset – the ability to view the solution in multiple levels and from multiple viewpoints
  • Experience in a technical role in the public safety industry
  • Extensive experience in a Professional Services environment engaging with executive stakeholders, solution architects, and extended program teams
  • Vast experience with AWS and Azure Cloud Platform and Automation
  • Experience with cloud infrastructure as a service (IaaS) / platform as a service (PaaS), microservices, and Docker containers
  • Proven experience in business analysis, requirements gathering, and designing and implementing solutions 
  • Fundamental experience with Cisco collaboration solutions, deployment, and best practices
  • Proven knowledge and experience in networking and full knowledge of the OSI model and deep understanding of 1-7 Network Layers
  • Deep understanding and knowledge in VoIP and Streaming Technologies: SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, WebRTC
  • Experience with configuring routers and firewalls
  • Cisco Unified Communications background (UCCE/UCCX/CUCM)
  • Cisco certifications (CCNA or CCNP in Collaboration, Routing & Switching or Security) – at least one is mandatory 
  • Must be flexible to work with global teams and working on different time zones
  • Strong written and verbal communication skills with an ability to communicate technical details in a clear and understandable manner
  • Ability to handle and overcome objections in both a pre-sales and engagement delivery context
  • Ability to learn technology quickly through instruction and self-training.
  • Ability to work in an international, fast-growing environment
  • Ability to travel up to 25% of the time

Bonus points for:

  • AWS certifications
  • Experience with Esinet and I3 Protocol

What else we’re looking for:

We’re a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we:

Innovate. We think differently, and don’t lean on standard conventions.

Strive to be better. We’re always looking to improve. We define goals and measure ourselves against them regularly. 

Take ownership. We own our actions, complete our missions, and hold ourselves accountable for both. We care deeply about the success of Carbyne, our customers, our partners, and each other.

Are customer-first. We focus on making sure our customers are successful, and we build trust and practice full transparency at all times.

Benefits and perks - because you matter:

  • Comprehensive health insurance
  • 401k, matching up to 4% of your salary
  • 12 weeks of full payment for maternity leave
  • Unlimited vacation days
  • Competitive options plan
  • Reimbursement for internet and phone expenses
  • One-time budget for purchasing home office settings
  • Reimbursement for commuter expenses (if you work in the office)
  • Unlimited Udemy courses
  • Meal plan ($13/day)


Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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