Sales Operations Manager | Carbyne

Hi, we’re Carbyne. We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.


About the role

Carbyne is on the hunt for a Sales Operations Manager to join our growing sales team. In this role, you'll support the sales team throughout the entire sales lifecycle, from lead generation through contract signing to accelerate the growth of the Carbyne platform. The position requires a data-driven approach to understanding the end user, buyer, and global public safety market ecosystem, in order to optimize and improve sales efficiency.

In this role, you will be primarily responsible for supporting our sales team and building processes across all aspects of lead generation, deal flow, contracting, sales analysis, and sales enablement. 


Here’s what you’ll be working on:

  1. Help build systems, reports, and processes to measure metrics and KPIs
  2. Maintain internal knowledge bases used by the sales team
  3. Use best practices already established by Carbyne to ensure the accuracy of this data
  4. Report any discrepancies, issues, or changes that need to be made to the data/system
  5. Collaborate with internal resources to ensure reports are translated into actions, and results are monitored
  6. Support our sales, legal, and finance teams throughout the entire sales life cycle, including sales collateral preparation, contract preparation and review, purchase order management, and more
  7. Work closely with the CSM and the sales teams on client requests and inquiries
  8. Continually seek opportunities for improving team performance through thoughtful examination of processes, technology systems/tools, and personnel

  1. 4+ years of successful sales operations experience (public safety/public sector government sales experience is a big plus)
  2. Experience with configuration and administration of Salesforce, and comfortable working with Salesforce flows, formulas, custom views, reports and dashboards
  3. Experience with purchase order, contract management, and proposal management 
  4. High proficiency with Excel and PowerPoint, fluency in Google applications and project management tools 
  5. Meticulous organizational skills and the capacity to manage many leads and opportunities
  6. Experience working with complex data sets and deriving insights with great attention to detail
  7. The ability to adapt to and thrive in a rapidly changing early-stage startup environment
  8. Proactive, loves to help others, and excited by getting things done
  9. Good communication and interpersonal skills
  10. Passion for supporting law enforcement, first responders, and other government agencies

What else we’re looking for:

We’re a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we:

Innovate. We think differently, and don’t lean on standard conventions.

Strive to be better. We’re always looking to improve. We define goals and measure ourselves against them regularly. 

Take ownership. We own our actions, complete our missions, and hold ourselves accountable for both. We care deeply about the success of Carbyne, our customers, our partners, and each other.

Are customer-first. We focus on making sure our customers are successful, and we build trust and practice full transparency at all times.

Benefits and perks - because you matter:

  • Comprehensive health insurance
  • 401k, matching up to 4% of your salary
  • 12 weeks of full payment for maternity leave
  • Unlimited vacation days
  • Competitive options plan
  • Reimbursement for internet and phone expenses
  • One-time budget for purchasing home office settings
  • Reimbursement for commuter expenses (if you work in the office)
  • Unlimited Udemy courses
  • Meal plan ($13/day)


Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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