Command & Control
A command and control operations center that runs smoothly is the backbone of any city, agency or enterprise. Having well-trained operators is simply not enough to guarantee a quick and measured response to emergencies or other events. Our c-Events platform extends command and control coverage into the field where dispatch operators and managers can see an event in real-time and provide responding resources and those that need help with the most important resource-Information. By receiving a clearer picture from the field in seconds, dispatchers, managers, and supervisors can deploy the appropriate response, faster. Caller rating for reliability allows dispatchers to prioritize calls accurately, ensuring that true emergencies receive appropriate classification without dedicating resources to falsely reported calls. Live video communication with the reporter allows the dispatcher to direct the reporter to take preliminary actions where feasible.
Our c-Reports system is a key component of the Carbyne platform, which enables deep diving into the entire status of each event reported through the systems. By navigating between tickets, viewing past events and examining the profile of each of the reporters. The c-Reports enables decision makers to accurately analyze the past and present behavior of their callers, react accordingly, and in time predict future patterns. This tool is essential in optimizing planning and strategy.