By providing call-takers, dispatchers, and medical teams with Carbyne’s platform – cities can dramatically reduce the amount of people visiting health centers. 


Carbyne’s platform can be deployed immediately and seamlessly to remotely evaluate and map Coronavirus patients, as well as those quarantined, thus reducing the risk of exposure and minimizing the spreading of the virus.

1. Remote Video Evaluation

Video screening is a powerful tool that enables ECCs to have live access to patients and examine vital signs of CoronaVirus symptoms, thus reducing human interactions. Carbyne’s video sessions are not restricted to any part of the country and can easily be initiated by the authorities and instantly accepted by the citizens.

2. Accurate Location

Carbyne is the world’s largest provider of emergency location services. Carbyne’s platform currently covers 210,000,000 people globally and provides over 20,000,000 location requests a year. To support the services to Coronavirus patients, Carbyne can provide authorities with instant and accurate patient location to ensure that dispatch can be fast and effective. Authorities can view locations in map view, earth view, and street view.  All callers’ locations are provided with the approval of the citizens.

3. Effective Communications

As part of the Coronavirus monitoring efforts, instant chats (What’sApp, text) can be an effective tool to communicate with sick patients who can not communicate or to overcome the sound barriers that face masks create in phone conversations. The instant chat capabilities will also enable effective communications with the deaf and hard-of-hearing community.

4. Instant Implementation

Carbyne’s platform is cloud native. As such, it allows for immediate implementation with zero interruption to existing emergency communication channels. Our intuitive user interface is currently being used in seven countries and requires minimum training on the ECC side and is user friendly for the citizens as it follows the familiar mobile interface commonly used today.

One Incident, Multiple Workstations

5. Incident Conferencing

It is the nature of work at an emergency call center that often telecommunicators need to share their incident with peers, dispatchers or directors in order to effectively manage an incident. Rather than hovering over each other’s shoulder or screaming across the room, the incident Conferencing feature enables two c-Live work stations to share their information, the call-taker that wants to gain access to the location, video, and chat on their workstation for any active event, just selects the call from the list that they want to join. This will orient the map on their workstation to that incident location and make the video and chat available to their workstation.

6. Citizens Privacy

Communications through Carbyne’s platform are always initiated by the ECC and each session is independently approved by the citizen. At no point is information accessed without user approval. When a session is terminated, so is Carbyne’s access to that callers’ mobile device. Carbyne is merely a gateway for communications that allows ECC to truly connect to the citizens.

The City of New Orleans

The City of New Orleans launched the Carbyne solution to help support government efforts to help contain the coronavirus. From the first call expressing interest to the implementation of the Carbyne solution, it was a mere hours until the system was up and running, with absolutely no down time of their system. 

Israel, United Hatzalah Incorporates Carbyne's Platform

United Hatzala is the second largest national EMS service in Israel. The organization is utilizing the Carbyne solution to provide better service Hatzala’s first responders and callers concerned about coronavirus symptoms.
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