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The Future of NG911/112 Is Cloud-Based PSAPs

Emergency systems must be resilient, flexible and prepared for any eventuality – especially considering that there’s so much on the line, namely, citizens’ lives. Unfortunately, the aging infrastructure underlying many PSAPs (Public Safety Answering Points) exposes them to otherwise preventable risks. Implementing cloud-based PSAPs remedies these risks, improves security, and greatly expands the system’s present and future capabilities.

 

Take the following example: When an historic cold front slammed into Britain last March, emergency services soon found themselves overwhelmed. Luckily, in this case, emergency services were not disrupted. But the situation was so severe, the Royal Air Force had to supply military vehicles to ensure emergency workers got where they needed to be. 

Luckily, in this case, emergency services were not disrupted. But the situation was so severe, the Royal Air Force had to supply military vehicles to ensure emergency workers got where they needed to be. One reason this was necessary is because, for hardwired PSAPs, if dispatchers cannot reach the physical location of the emergency call centers, they are unable to do their jobs. Even less can be done if the extreme weather damages or disables any of the vital infrastructure in the center itself.

 

Cloud-based PSAPs avoid this issue by enabling dispatchers and first responders to access all PSAP functionality directly from anywhere, via internet access. Additionally, the decentralized, distributed and scalable nature of cloud-based architectures allow for simplifying backups, handling activity spikes, and ensuring interoperability.

Distributed systems unbound by on-premises equipment hold up when needed most. Redundant environments for PSAP applications and databases mean there is no single point of failure—both guaranteeing access and bolstering data security. Spikes in call volumes are far better absorbed by the elastic resource channels the cloud provides.

 

What’s more, in the cloud, the PSAP connects via pure IP (internet protocol) technology. IP connections make rich media (like video) and other data (possibly collected from sensors or social media) available to emergency call-takers. Having this data, in addition to voice, empowers first-responders to better handle emergency situations by arming them with richer information.

 

Cloud-based services have transformed countless industries in both the private and public sector, but these key innovations still have not taken hold in our most critical emergency response systems. At Carbyne, cloud-based PSAPs are just one of many next-generation technologies we are engineering to spearhead the modernization of public safety systems around the world.  

Author: Or Gil, Director of Sales – EMEA at Carbyne

 

Contact Us!

blog_01.1

The Future of NG911/112 Is Cloud-Based PSAPs

Emergency systems must be resilient, flexible and prepared for any eventuality – especially considering that there’s so much on the line, namely, citizens’ lives. Unfortunately, the aging infrastructure underlying many PSAPs (Public Safety Answering Points) exposes them to otherwise preventable risks. Implementing cloud-based PSAPs remedies these risks, improves security, and greatly expands the system’s present and future capabilities.

 

Take the following example: When an historic cold front slammed into Britain last March, emergency services soon found themselves overwhelmed. Luckily, in this case, emergency services were not disrupted. But the situation was so severe, the Royal Air Force had to supply military vehicles to ensure emergency workers got where they needed to be. 

Luckily, in this case, emergency services were not disrupted. But the situation was so severe, the Royal Air Force had to supply military vehicles to ensure emergency workers got where they needed to be. One reason this was necessary is because, for hardwired PSAPs, if dispatchers cannot reach the physical location of the emergency call centers, they are unable to do their jobs. Even less can be done if the extreme weather damages or disables any of the vital infrastructure in the center itself.

 

Cloud-based PSAPs avoid this issue by enabling dispatchers and first responders to access all PSAP functionality directly from anywhere, via internet access. Additionally, the decentralized, distributed and scalable nature of cloud-based architectures allow for simplifying backups, handling activity spikes, and ensuring interoperability.

Distributed systems unbound by on-premises equipment hold up when needed most. Redundant environments for PSAP applications and databases mean there is no single point of failure—both guaranteeing access and bolstering data security. Spikes in call volumes are far better absorbed by the elastic resource channels the cloud provides.

 

What’s more, in the cloud, the PSAP connects via pure IP (internet protocol) technology. IP connections make rich media (like video) and other data (possibly collected from sensors or social media) available to emergency call-takers. Having this data, in addition to voice, empowers first-responders to better handle emergency situations by arming them with richer information.

 

Cloud-based services have transformed countless industries in both the private and public sector, but these key innovations still have not taken hold in our most critical emergency response systems. At Carbyne, cloud-based PSAPs are just one of many next-generation technologies we are engineering to spearhead the modernization of public safety systems around the world.  

Author: Or Gil, Director of Sales – EMEA at Carbyne

 

Contact Us!

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