Carbyne is excited to have partnered with Google to provide Android™ Emergency Location Service (ELS) throughout Mexico. This partnership allows Android devices to send faster, more accurate 911 caller location to emergency communications centers nationwide – all through Carbyne’s highly secure ELS gateway.

Who can benefit from this information?

Any authorized emergency communications center in Mexico can receive Android ELS data to provide device-based location for Android devices, improving response times for 911 calls.

What is Android ELS?

Developed by Google, Android Emergency Location Service (ELS) is a supplemental service that sends enhanced location directly from Android phones to emergency services when an emergency call is placed.

ELS will work on any device that has Google Play Services running on Android OS 4.0 and up. ELS technology securely and automatically shares the caller’s location with emergency dispatchers when ELS has been activated in the caller’s region. This information is only produced when an emergency call Is made to an authorized and approved emergency communications center.

Mexico is the 19th country to use Android ELS to protect its citizens and visitors better.


Step 1:

When an Android user calls 9-1-1

Step 2:

Sensors in their device calculate a precise location

Step 3:

ELS technology securely shares this precise location with the Carbyne ELS gateway

Step 4:

Enabling faster incident resolution

Why should authorized agencies sign up?

Authorized emergency communications centers with access to the Carbyne Android ELS gateway will receive faster, and more accurate, device-based location for 911 calls from Android devices – which, according to publicly available third-party data, make up over 80%* of the market in Mexico. Neither the caller nor the call-taker needs to do anything. The service launches automatically for each 911 call. In instances where Android ELS information is unavailable, if an emergency call center is using Carbyne’s full c-Lite as the Android ELS user interface, the call-taker can attempt to get device-based location using c-Lite’s integration with an array of widely available communications technologies. There are no fees to the caller for these contacts, and callers using prepaid phones with no balance are will, in several weeks, be able to connect at no charge for emergency calls. In the pilot period, Carbyne’s ELS Gateway provided device-based location for 99.21% of Android calls, and the location provided was within 50m for 84.80% of calls, notably higher than the FCC requirement of 67% within 50m and a significant improvement over legacy network location.


get ELS

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