How are you preparing staff for the changes coming with Next Generation 9-1-1


The arrival of NG9-1-1 will save thousands of lives each year, but it is also a significant change from legacy 9-1-1. Like employees in any industry, call-takers and dispatchers are nervous about these changes.

How will my job change?
Will I see disturbing images?
Will I be overwhelmed?
Will I lose my job?

Carbyne recognizes the stress that the arrival of NG9-1-1 can put on call-takers. To provide holistic support to our clients, we have partnered with Dr. Michelle Lilly

To offer our clients programs specifically designed to ease the transition to NG911. Dr. Lilly is the leading trauma and mental health researcher in the 9-1-1 industry, a licensed clinical psychologist, and educator in the field of trauma and stress.

The hard costs of workplace stress:

Lilly Consulting and Carbyne offer three services to address agency and employee burden. Agencies can choose to contract for one or all of the services offered by Lilly Consulting:


PTSD, Stress and Resilience Training- Individualized PTSD, stress, and resilience training for agencies adopting NG9-1-1 technology.

Wellness Program Development- Development of wellness initiatives and corrective intervention to enhance Individualized stress and resilience training for agencies adopting NG9-1-1 technology

Program Evaluation and Follow-up- Use of rigorous methodology to evaluate changes in health and wellness among agencies adopting Carbyne solutions.


About Dr. Lilly.





Carbyne and you

Carbyne wants to be your public safety technology partner for the next 50 years. Our goal is to provide your agency with the tools you need to best protect your citizens. To do that, we recognize that our mandate must go beyond providing industry-leading technology and world-class training and support. If your staff do not embrace the journey forward, then we can’t be at our best.


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