Next Generation 9-1-1 Plugin for Legacy Platforms

Carbyne’s high-availability plugin c-Lite provides NG 9-1-1 functionality to PSAPs currently using legacy call-handling software, enabling industry-leading device location, live video streaming, the ability to deliver information from IoT devices, and chat to 9-1-1 functionality. No integration needed. No app required. No ESInet infrastructure necessary. Implementation in hours.

Contact Us

 

The Challenge

Locating the event

Legacy location solutions - ANI/ALI phase 1 and 2 - are poorly built for today. Most call-handling platforms don’t leverage the positioning capabilities of mobile devices. This makes calls from those who don’t know where they are, or who are not at an address (lake, ocean, forest, etc), challenging to find.

Trying to “picture” the situation

When trying to understand the nature of an emergency, call-takers are dependent on the verbal description of the caller. Legacy call-handling systems are unable to utilize the video capabilities of caller mobile devices.

Communicating with callers who cannot speak

With over 90% of PSAPs in the US still unable to communicate through chat or text functionality, being able to understand the situation when a caller is not in a position where they can speak becomes an enormous challenge for call-takers.

The c-Lite Solution

c-Lite is deployed as a plugin, designed to enhance existing platforms with Carbyne’s state-of-the-art NG 9-1-1 technologies.

The c-Lite plugin appears as a menu bar, floating on top of your existing system interface. It’s there when you need it. Just click to open location, video and chat windows.

c-Lite requires no integration and is implemented in hours. Your agency preserves the investment in your existing system, with no downtime.

BENEFITS

Simple Install, No Integration Needed
Simple Install, No Integration Needed
c-Lite sits on top of your legacy CAD or Call-taking software, preserving your investment.
Instant Messaging
Instant Messaging
Unlike text, instant messaging triggers no notification tones on a caller’s phone, so call-takers can ensure that the caller really is OK without drawing unwanted attention to the caller.
Call-Taker Controlled Video
Call-Taker Controlled Video
Live streaming video from caller smartphones increases situational awareness, helping to define the right resources for dispatch.
Industry-Leading Device Location
Industry-Leading Device Location
Device-based location for more calls than any other solution in Public Safety. Updated location provided throughout the call.
Enter The IOT
Enter The IOT
From smart city sensors to wearables and device-initiated calls to 9-1-1, Carbyne is bringing more and more actionable information to public safety, combining it with voice and forming a powerful, unified queue.
Proactive, Worry-Free Servicing
Proactive, Worry-Free Servicing
Carbyne's NOC is constantly monitoring our solutions and addressing issues so that our clients don’t need to. In addition, we have a 24x7x365 phone support line staffed by skilled technicians.

ENHANCE MY PSAP







We use cookies to give you a better user experience. To find out more visit our Terms and Conditions. By your continued use of this site you accept such use. Accept