NG911-AE Incident Management

Enriching the voice call with the best location capabilities in the industry, video, unrivaled resiliency and flexibility, AI-enhanced automation functionalities and more. c-Live gathers as much information as possible from an incident. Then, the platform secures, organizes, and enhances the data. Finally, c-Live presents the most critical information to a call-taker such that it is easily shareable to others in the response chain.  Contact Us

 

The Challenge

Emergency call centers report an average call duration of two minutes and 40 seconds. The call-taker spends most of that time trying to identify the caller, their phone number and location. Only after that has been done can he or she listen to the caller’s description of the event.

Gather as much information as possible

Carbyne’s solutions start with a simple premise; help the telecommunicator gather as much relevant information about the incident as possible, as quickly as possible.

Secure and enhance the data for response

We then secure enhance and organize that information. Using artificial intelligence, automated response capabilities, statistical machine learning and other techniques, we simplify the information, make it actionable, trigger appropriate automation and present it to a public safety telecommunicator.

Drive to action

Finally, we make the information shareable. Carbyne’s standards-based approach puts a premium on interoperability. Our solutions easily integrate with CAD systems and are built to share information with dispatchers and first responders en route.

NG 9-1-1 AE - what is the risk in not automating?

The arrival of ESInets will unlock a huge number of new information sources for public safety. From on-location video from multiple sources, to IoT data from wearables and city sensors, emergency communications will change dramatically in a short period of time. Solutions that are unable to receive that information, or that passively hand off that information, will not meet the needs of Public Safety.

To benefit from the changes that are coming, Emergency Communications Centers must look to solutions that are able to receive this information, organize it effectively, and automate certain tasks so that call-takers can make the right decisions at the right time to save more lives.

BENEFITS

Reduced Operational Costs
Reduced Operational Costs
Carbyne uses only COTS hardware and software to support our solutions. No need for on-site servers, racks, wires, and maintenance.
Industry-Leading Device Location
Industry-Leading Device Location
Device-based location for more calls than any other solution in Public Safety. Updated location provided throughout the call.
Cloud – Native
Cloud – Native
Greater than six “9”s uptime and unrivaled flexibility. Add new positions and new functionality from the cloud in minutes.
Automation & Machine Learning
Automation & Machine Learning
Our automation-enhanced response, combined with AI incorporated into core processes, manages the flow of information and unlocks the full potential of Next Generation 9-1-1 AE, making communities safer.
Enter The IOT
Enter The IOT
From smart city sensors to wearables and device-initiated calls to 9-1-1, Carbyne is bringing more and more actionable information to public safety, combining it with voice and forming a powerful, unified queue.
Proactive, Worry-Free Servicing
Proactive, Worry-Free Servicing
Carbyne's NOC is constantly monitoring our solutions and addressing issues so that our clients don’t need to. In addition, we have a 24x7x365 phone support line staffed by skilled technicians.

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