person county

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PERSON
COUNTY

Powered by Carbyne

Person County is taking a huge step forward by enhancing our 9-1-1‭ ‬phone system

Person County officials are working diligently to upgrade the 9-1-1 phone service provided to our citizens and first responders. We have found a solution, provided by Carbyne, Inc., that we feel can provide you with the best technology for today, and the years ahead.

Contact Person county: bwrenn@personcountync.gov

Features of our new enhancement:

Live Video Calls​

Send live, streaming video of emergency situations to 9-1-1, helping call takers to better prioritize your situation to get you the help you need

Pinpoint Location

Provide your exact location to 9-1-1 when you are using smart mobile devices. Most 9-1-1 systems estimate caller location. With our new enhancements, your device can tell us where you are when you call, even when you are in motion

Live Chat to 9-1-1

When you are in a situation where verbal communication is uncomfortable or dangerous, the call can be turned into a chat session

Cut response time

Carbyne has seen a 65% reduction in time from call received to responder dispatch. We expect to see similar numbers, resulting in faster, more reliable emergency response

Live Video Calls​

Send live, streaming video of emergency situations to 9-1-1, helping call takers to better prioritize your situation to get you the help you need

Pinpoint Location

Provide your exact location to 9-1-1 when you are using smart mobile devices. Most 9-1-1 systems estimate caller location. With our new enhancements, your device can tell us where you are when you call, even when you are in motion

Live Chat to 9-1-1

When you are in a situation where verbal communication is uncomfortable or dangerous, the call can be turned into a chat session

Cut response time

Carbyne has seen a 65% reduction in time from call received to responder dispatch. We expect to see similar numbers, resulting in faster, more reliable emergency response



The Future of 9-1-1.
Delivered Today.

WHAT DO CITIZENS HAVE TO DO?

As a citizen, you don’t HAVE to change the way that you call 9-1-1 today. However, the new features can significantly streamline the response process. We encourage citizens to follow the instructions in the “Preparing your Phone for Data-enriched Calls to 9-1-1” section below.
Taking these steps will provide appropriate permissions for those 9-1-1 calls that are enhanced by Carbyne.

Please note: Some providers, in certain areas, choose to use network technologies that may disrupt – or even block – data communication during a cellular call. These restrictions may impact the ability of callers to receive the initial SMS message sent by the enhancement, and send location, chat or video during the 9-1-1 call.

Preparing your phone for data-enriched calls to 9-1-1

To prepare your phone to provide enhanced location, video and chat when you call 9-1-1, we recommend taking the following steps:

Video and Location enablement – 
Please verify in advance that location and video are enabled for your phone’s default browser and text message apps.
If these are not enabled currently, please follow the steps below, based on your phone’s default browser:

Safari

For Video:
Settings > Safari > Privacy & Security >
Allow “Camera and Microphone Access”

For Location:
Settings > Privacy > Location Services > Safari Websites > Change to “While using the App.”

Chrome Browser

Settings > APPS > Chrome > Permissions > Allow “Camera” and “Location”

Settings > APPS > Chrome > Storage > Manage Storage > Manage > Clear site storage

Samsung Default Messaging Application

Settings > APPS > Messages > Permissions > Allow “Camera” and “Location”

Settings > APPS > Samsung Internet > Permissions > Allow “Camera” and “Location” 

Settings > APPS > Samsung Internet > Storage > Clear Data

Blocking of Location on your handset –
Ensure that your phone does not have location blocked for all apps in your settings.

Update your OS and browser – 
On Android devices, the Carbyne enhancements support version 6.0 and above with Chrome or Samsung Internet browsers. 
With Apple devices the enhancements support 11.0 and above with Safari as the default browser.

ABOUT CARBYNE

Carbyne is a global leader in public safety technology. Carbyne’s 9-1-1 solutions sit on a global infrastructure and can receive information from any phone, sensor or IoT device and convert it into actionable information for emergency response. With industry-leading technology, cybersecurity and data privacy practices, Carbyne is slashing time to dispatch and saving lives.

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