Preventing Re-emergence of COVID-19


Re-emergence of COVID-19

As each state is working its way to gradually restoring civic normality, it will have to present interactive ways of communications that will enable it to effectively manage emergency operations and the public in order to prevent the re-emergence of COVID-19.



Carbyne’s instant chat and live video (patented) communication tools enable callers to connect in a live way to any call center and first responder in order to receive remote triage, which dramatically increases the safety of first responders and reduces unnecessary traffic to hospitals – all without the requirement of an app.


The Right Location,
Every Call

The rise of COVID-19 amplified the need to obtain a caller’s location and for interactive communication channels in admin lines, more than ever before. Carbyne’s platform enables 311, 911, and any call center to receive advanced location capabilities, whether the call is an admin call or an emergency call.


Be Ahead of the Curve

To keep the COVID-19 curve flat, you must be ahead of it. Customized questionnaires enable call centers and the state to get live, real-time data on the density of COVID-19 related calls, density by symptoms, and more that are immediately translated to visual heat maps. This enables decision makers to surgically apply resources and instructions to the public.


The New Orleans
Success Story

On March 13th, Carbyne received a call from the Orleans Parish Communications District. Their need: an immediate install to provide call takers and EMS the ability to remotely assess callers in order to provide safety to their first responders who experienced an extremely high infection rate. The collaboration enabled the city to flatten the COVID-19 curve in an exemplary way that resulted in a powerful case study by Amazon Web Services (AWS).

The Time Is Now

As a cloud native platform, Universe can be installed quickly and remotely in any part of the world. With zero down time, zero interruption to existing protocols and minimal training, it truly is a no risk solution that can transform any emergency call center and state emergency center into NG9-1-1 within hours.

Learn how our solutions can transform your operations to NG 9-1-1 overnight

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