Call Takers in their PSAP's
How video technology impacts the public safety industry and helps save lives
The world has changed. Video permeate every aspect of our lives and is a key component in many elements of public safety. CCTV, body cameras, and patrol cameras are just a few of the different ways that the public safety community have access to video. However, we are also missing out on the ubiquitous and important camera of all: our own. Smartphones are in the pockets of more than 77% of Americans, up from 35% in 2011, and the number is growing. Cellular carriers such as T-Mobile, AT&T, and Verizon offer unlimited data plans for their users with few restrictions on what they can and can’t do. Hundreds of millions of people in this country are able to provide first responders with instantaneous location, and most importantly VISION, on any number of critical incidents taking place in every city and town. Without access to the countless smartphones in people’s pockets, the public safety community is missing out on a wealth of key information that can not only save time and resources but, most importantly, lives.
Carbyne empowers First Responders and emergency services by giving them access to the crucial data and life-saving video from people’s smartphones. With no application needed, citizens call 911 and are able to easily transmit streaming video direct to Call Takers in their PSAPs. Operating around the world for more than 2 years, the Carbyne end-to-end Ecosystem has led to response times dropping, situational awareness increasing, and lives saved.
Carbyne’s data isn’t theoretical. With deployments in the USA, Asia, the Middle East, Europe, and Latin America, Carbyne is the world’s leading streaming video technology for emergency services. Since our first partnership with Israel’s National Emergency Service, they have seen their times to dispatch drop by 60%, fewer false reports or ‘pocket dials’ than ever before, and Call Taker situational awareness go through the roof.
“It’s a game changer” Meytal, an Israeli Call Taker says “being able to see everything that’s happening means that we no longer have to ask a dozen questions just to get a basic idea.”
For Carbyne, working hand-in-hand with emergency services, from devising the product to implementing, all the way to continually updating it, means that they are able to see everything the public safety community needs and foregoes the things it doesn’t.
“Emergency services is a unique cross-road of public service at a time of city-wide disaster and innovation” CEO Amir Elichai says “because of this we had to invent elements that no one had ever thought of. For instance, our crash handler. We have to ensure that a call is connected 100% of the time, no matter what, and so one of our key technologies is the ability to switch from a weak network signal to a stronger one. If a cellular network goes down, for instance in the wake of a terror attack, we need to ensure that citizens can still connect with emergency services.”
Carbyne’s streaming video technology has already saved lives in the field.
“Once” Meytal said “we had a woman calling in who was worried that her baby was turning blue. We were able to advice CPR over the phone while the ambulance was on its way. Before the first responders even arrived the baby was back to breathing normally. Without video to assess and ensure that CPR was being followed correctly, the baby may not have survived.”
“We’re glad that major players such as Motorola and AT&T are investing in video-streaming technology for first responders” Elichai said “all it does is prove that our strategy is the correct one. As we deploy in more cities, states, and countries, we are refining our technology and creating the best experience for the public safety community. For us, competition is good because it means that we can continue to create the best suite of products possible.”
Carbyne’s benefits to the public safety community do not end at situational awareness or improved response times. Thanks to Carbyne’s unique algorithm and patented ecosystem, they are able to significantly reduce costs for PSAPs in a variety of fields. For instance, ANI/ALI costs in the US are slashed by 80% when using the Carbyne ecosystem. Carbyne gives Call Takers a dispatchable address, rather than simple latitude and longitude coordinates, along with a greater accuracy location. Because Carbyne refreshes its location every two seconds it provides a level of accuracy of around 5-10ft even if the target is mobile.
Carbyne’s dominance in the sector continued as they announced yet another European customer, the City of Nice in France. In the wake of the horrific terror attack in 2016, the beachside city examined the leading public safety solutions and ultimately sided with Carbyne.