May 17, 2018
Carbyne Staff

The very first question that a 911 Call Taker will ask you when you call is “where is your emergency?” First responders can only help you if they know where you are. Unfortunately, location is the most challenging aspect of a 911 call…until now. Thanks to the proliferation of cell phones and iOT devices, we are looking at a new reality.

For the first 40 years of 911, from the 1960s until the 1990s, it was easy to locate callers. As the telephone never left the house that it connects to, all a Call Taker had to do was to track the service address. Once cell phones surged in popularity, Call Takers were forced to ask for an accurate location; a difficult question to answer for someone who is undergoing a traumatic event.

Today, to try to ascertain a caller’s location, Call Taker’s have to contact the cell phone provider and ask them where the call is coming from, a process that can take several minutes. For those in the midst of a life-or-death situation, those minutes are a fight for survival.

Due to the current state of emergency services infrastructure, the location that a cell carrier provides may not be very accurate after all. Due to the limitations of cell phone triangulation, the position that a 911 Call Taker receives could be within a radius of several miles depending on how far away the cell phone towers are. In dense areas, such as capital cities, this could mean that a caller could be within several hundred buildings in a particular radius.

Carbyne, thanks to our hardworking engineers and developers, has solved the location problem. Using the powerful Global Positioning chips embedded in every modern cell phone, as well as different sensors and signals both in and around smartphones, we have been able to improve location accuracy to less than 5ft.

But, we weren’t happy with just that. We decided to go a significant step forward and add in a Z axis. What’s a Z axis? Z axis is the geographic term for elevation. What this means is that not only can we find the address that a call is coming from but for multi-story dwellings or office buildings (that often have 40, 50, or 60 stories on them) our technology determines just how far up they are and even what room they’re calling from. Unlike other solutions in the market, which provide altitude, Carbyne provides an accurate location, up to the floor number and down to the exact room.

Imagine a situation where a caller is calling 911 from an altitude of 120 feet. How can the Call Taker figure out his exact location? What’s the ground level? How many feet is each floor? Where does he even start the count from? Trying to calculate the caller’s exact altitude is almost an impossible mission.
Carbyne, however, has the solution.

This critical information will not only reduce the amount of time that it takes for Call Takers to dispatch First Responders but also the time that First Responders have to spend on-site looking for where the caller is.

For us here at Carbyne, we know that slashing the time that you spend on the phone with First Responders is what saves lives. That’s why, thanks to our hard-working team, we call X, Y, and Z the Axis of Saving Lives.

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