The Story

The minutes between calling for help in an emergency, and the time until help arrives, are some of the most stressful and crucial in people’s lives. We enrich emergency calls, perhaps the most critical call someone will ever make, to ensure that they are more efficient, more informative and allow Call Takers to understand what is happening instantly. With the advent of non-emergency city service hotlines, people are demanding more than ever from their cities. We help call takers analyze calls in real-time, provide accurate support, reduce costs, dispatch time and save lives
The Challenge
PUBLIC SAFETY AGENCIES ARE ON A PERPETUAL QUEST TO ENHANCE THEIR CRITICAL RESPONSE TO ROUTINE OR EMERGENCY EVENTS THAT OCCUR WITHIN THEIR JURISDICTIONS.

The shift from landline to wireless smartphones has left emergency services unable to locate callers accurately or take advantage of the new phone’s advanced technology such as chat, video, or GPS. Inefficiencies in telecommunications infrastructure mean that in the event of a large-scale emergency, existing cellular networks fail due to the massive spike in traffic.

 

The existing 911 systems (or regional equivalents) are suffering from overwhelming numbers of false reporting along with an unreliable locating system. These two factors represent the most significant drain on human and technological resources for an emergency response system. By reducing or even eliminating responses to falsely reported events, misappropriated funds can be put back on track. Decreasing false reports save time, money, resources, and lives.

The Vision

We envision a safer world, one where the people are empowered to become active participants in their own safety. We bring our clients and users into the next generation of communication between the public and those that have sworn an oath to help them. Carbyne is the global standard for event reporting. With a simple phone call, anyone can get the help they need no matter where they are.

Carbyne Report
Carbyne Core
Carbyne Control

The Solution

Carbyne is a next generation Call Handling platform, supported by a full ecosystem, encompassing advanced IP based communication features, global infrastructure and caller solutions. We act as the gateway for delivering rich and smart data to Public Safety Answering Points (PSAPs), helping call takers analyze and process what is happening in real-time, provide accurate support, reduce operational costs, slash time to dispatch and ultimately save lives. Our system integrates seamlessly and risk-free into any existing 911 legacy infrastructure, providing you with a system that goes beyond anything the public or private sector has seen before.

OUR AWARDS

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